1) We have a dynamic export sales team with an export sales experience of more than 6 years, which
ensures the effective, efficient and satisfying communication and service to customers.
2) We have an innovative researching team, who innovates 2-3 new models of garden tools each year.
3) Within 1-2 hours' response to customers' inquiries.
4)Working closely with our customers we evaluate the success of our delivered product
With your valuable feedback we can begin to plan for:
- Modifications to the product for future orders
- Alternative products or suppliers
1. Q: Can I get some samples?
A: We are honored to offer you samples for quality check.
2. Q: Do you have the products in stock?
A: Yes , We have sample for several models now could supply to you.
3. Q: What's the delivery time?
A: It usually takes about 20days to produce an order from MOQ to 20FT container. But the exact delivery time might be different for different orders or at different time.
4. Q: Can I mix different models in one container?
A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.
5. Q: How does your factory do regarding quality control?
A: Quality is priority.Nova.People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
6. Q: What are your warranty terms?
A: We offer different warranty time for different products. Please contact with us for detailed warranty terms.
7. Q: What's the payment you accept ?
A: As usual our payment is 30%T/T as deposit and 70%T/T seen the copy of B/L. But we could also accept the payment such as L/C , Or PayPal .